Sabezy Help Center | 24x7 Customer Care Support

The Sabezy Help Centre page lists out Frequently Asked Questions (FAQ's) and various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The Sabezy Help Centre also lists out more information that you may need regarding payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. This information is updated on 24-Mar-22

Order

• I missed the delivery of my order today. What should I do?

  The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

• Will the delivery be tried again if I'm not able to collect my order the first time?

  Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

• The delivery of my order is delayed. What should I do?

  On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

• What should I do if my order is approved but hasn't been shipped yet?

  Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

• Can I take the shipment after opening and checking the contents inside?

  As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

• How do I know my order has been confirmed?

  An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Sabezy account.

• How quickly can I get my order delivered?

  Orders will be delivered by the date you see on the product page for your location.

• My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?

  The courier service will contact you for delivery of your order. Please check your SMS for more details.

• How will my order be delivered?

  All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

• Why is the 'Cash on Delivery' payment mode not available at my location?

  Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

Cancellations and Returns

• If I request for a replacement, when will I get it?

  Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

• Which products are not eligible for returns?

  The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

  Category	Products that can’t be returned
  Auto Accessories	Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
  Automobiles	Cars, Mopeds, Motorcycles and Scooters
  Bath and Spa	Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
  Baby Care	Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
  Cleaning Products	Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
  Computer Accessories	Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
  Food and Nutrition	Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
  Fashion	Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
  Footwear Accessories	Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
  Gardening Products	Plant Saplings, Plant Seeds and Soil Manure
  Health Care	Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
  Home Products	Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
  Hygiene	Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
  Innerwear	Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
  Jewellery	Coins
  Music Instrument Accessories	Mouthpiece Cap/Pad/Set, Oils and Polish
  Party Supplies	Balloons, Candles, Cut-outs, Decoration articles and Whistles
  Festive Supplies	Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
  Personal Care	Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
  Pet Supplies	Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
  Sexual Wellness	Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

• Can items be returned after the time period mentioned in the seller's Returns Policy?

  No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

• Do I have to return the freebie when I return a product?

  Yes, the freebie has to be returned along with the product.

• How do returns work?

  You can raise a request to return your items with these simple steps:
  1. Log into your Sabezy account
  2. Go to My Orders
  3. Click on 'Return' against the item you wish to return or exchange
  4. Fill in the details and raise a return request
  Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Sabezy account.

• What is the pickup process?

  Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup. In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

• I have requested for a return for my item. When will it happen?

  You can now track the status of your return easily right from your Sabezy account or mobile app. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.

• How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?

  For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
  You will need to update following information for the seller to process a refund to your account:
  The Bank Account Number
  IFSC Code
  Account Holder's Name
  Bank Branch
  Bank Name
  IMPS refunds will typically be processed in one business day by sellers.

• How long does it take to cancel an order?

  Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

Shipping

• Why are faster delivery options not available at my location?

  Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

• Why can't I get some items shipped to my location?

  Some sellers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see any other sellers ship to your location.

• Why am I unable to order products like television, air-conditioner, refrigerator, washing machine, furniture, microwave, treadmill, etc. at my location?

  The delivery of large category products at a particular location depends on the following factors:
  - Dimensions and weight
  - Location of the seller
  - Serviceability of the seller's partnered service provider
  Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.

Selling on Sabezy

• How can I become a seller and start selling products on Sabezy?

  To become a seller on Sabezy, register here with your details.

Privacy & Security

• How do I report a listing infringement?

  If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to support@sabezy.com,
  - Identification or description of the copyrighted work/ trademark that has been infringed. - Clear identification or description of where the material that you claim is infringing is located on www.sabezy.com with adequate particulars. - Product ID / website links of infringing products (in case of copyright infringement). Sabezy is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time. - Your address, telephone number, and email address. - A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law. - A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement) - Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

• If I have found a security Bug/Vulnerability/Issue what should I do?

  We take security very seriously at Sabezy. If you have found an issue on Sabezy, you can report it to support@sabezy.com with the below details:
  1. Steps to reproduce the bug/issue
  2. Your web browser/mobile browser's name and version
  3. Screenshot/screencast (if any).