Return Policy

Refund policy

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition in its original packaging and can be verified to be damaged or faulty. Please allow one to three weeks from the day you return your package for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at hello@jivisa.in with the following details:

Complaint Order Number

Invoice number

Details of your request or complaint

Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request

In case the product is not sealed, has leakage, or is broken, provide clear images or videos of the non-sealed, leaking, or broken products, along with clear images or videos of spillage (if any), mono-carton images, and outer packaging images too. Please also send images to show the seal has been tampered with if that is the claim along with the above.

In case the product received is empty, the volume of the product is less, the product is missing from the package, or the wrong product has been delivered, take clear images or videos of the empty, faulty, or less-volumed product, the product missing from the package, or the wrong product delivered, along with clear images or videos of spillage (if any, wherever applicable), mono-carton images, and outer packaging images too.

In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging

Mono carton refers to the Jivisa box or packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to respond to the complaint, query, or issue. In the event that an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pickup of the product will be arranged. In the case of a product refund, once your request is approved, the refund will reflect in your account within 10–15 days, and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as they were received in, physically accompanied in the reverse pickup by the original receipt, and a document that states the following:

Address of dispatch

Name & Address of the customer

Order number

Contents of the package

Please also email this document and share an image of the reverse pick-up shipment (inside and outside packaging) with our Customer Care representative, whom you have been in touch with via email.

Once the package is received by our warehouse team, the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Please note that orders for gift boxes are not applicable for exchange or refund here.

Jivisa is not responsible for damage after delivery.