Shipping Policy

Shipping policy

Purchases are shipped from our warehouse in Dehradun, Uttarakhand, by courier.

All orders placed before 2 p.m. will be dispatched the next day. All other orders will be dispatched within 48 hours. Applicable from Monday to Saturday only*.

Due to COVID-19, we cannot commit to delivery timelines. We do request that you bear with us in the case of slight delays. As per safety protocols, while we are currently accepting online orders to ship within India, due to the changing nature of the situation, we reserve the right to pause deliveries to any region at any time if so warranted.

Monday through Saturday, between 10:00 a.m. and 6:00 p.m., orders will be delivered. excluding public holidays.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative, i.e., a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

Certain courier partners may request an OTP to complete delivery. This will need to be provided for the completion of delivery. An OTP will be sent to the number inputted at the time of placing the order.

JiViSa is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.

Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check-out, and consumers will know about this before making payments.

*Orders placed on Sunday will be dispatched within 48 hours.

*Not applicable on public holidays.

*Not applicable on offer days.